Transcell Intelligent Machinery (Changzhou) Co.Ltd

Visiting Transcell Technology: R&D and After-Sales Are Our Two Wings

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    In plastic modification processing, it is often necessary to mix various resin base materials with required auxiliary materials and additives according to a certain weight ratio before feeding into a pelletizing extruder. This process of mixing by formulation is called plastic compounding.

    In large-scale continuous plastic processing, manual compounding often leads to problems such as incorrect mixing ratios, easy segregation of the mixed materials, high labor intensity, and a dirty and messy on-site environment. Using loss-in-weight feeders ensures product quality, improves work efficiency, reduces material loss, saves labor costs, and improves the working environment.

    Today, more and more compounding plants are using loss-in-weight feeders. Equipped with other auxiliary peripheral equipment such as storage systems and automatic material conveying systems, compounding plants can achieve automated online metering and blending.

    Changzhou Transcell Technology, as a weighing and metering technology company with rapid development momentum in recent years, has stood out in the highly competitive loss-in-weight feeder industry and formed its own unique development model. Today, we visited Transcell to gain an in-depth understanding of its secrets.

    I. Development History

    In 1981, Transcell Electronics Group (Transcell) was founded by Charles Liang in Chicago, USA. In 1990, Chuan Li (Taipei) was established. In 1995, Chuan Li (Shanghai) was established. In 1997, Transcell (Nanjing) was established. In 2010, the Transcell Changzhou office was established. In 2014, the joint venture Transcell Weighing was established – focusing on the production of weighing system products. In 2017, Transcell Intelligent Machinery was established – focusing on intelligent weighing and intelligent equipment research.

    "Transcell started making loss-in-weight feeders relatively early. We built our business on load cells and instruments," said Li Long, Deputy General Manager of the Marketing Center at Changzhou Transcell Technology.

    2018 was a very important year for Transcell. That year, Transcell launched a new logo – Transcell Technology – marking an important milestone for Transcell Technology to set sail. In 2020, Transcell put into use a new manufacturing center with a factory area of 4,500 square meters, as well as a 400 square meter R&D center and a 200 square meter testing center.

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    II. Product Refinement

    Product quality is the foundation of enterprise survival and development. Compared with similar products in the domestic and international loss-in-weight feeder markets, Transcell Technology's loss-in-weight feeders can better meet the requirements of continuous or batch feeding.

    "The operating system of Transcell Technology's loss-in-weight feeders uses industrial PC control, with strong interlocking capabilities – it can control up to 12 devices simultaneously. At the same time, various information records are complete, with storage time as long as 1 to 2 years."

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    Li Long continued, "In addition, Transcell's loss-in-weight feeders use a modular structural design, making them easy to disassemble and assemble, with strong versatility. This saves operators' cleaning time and improves production efficiency.

    From initial solution design, in-process quality control, supply chain risk management, to quality improvement and innovation, we ensure product quality monitoring throughout the entire manufacturing process to meet customers' high quality standards."

    III. R&D and After-Sales Service

    "Transcell Technology has a domestic leading R&D center and an experienced professional R&D team, as well as a highly skilled service team. These are our two wings for development," Li Long said.

    Regarding how design and service are specifically carried out, Li Long gave several examples and told us a customer story.

    Equipment Installation: After agreeing on the installation scope with the customer at an early stage, we strive for excellence within that scope and strictly follow installation specifications.

    Equipment Commissioning and Operation Training: We provide detailed technical training to customers. For major customers, we conduct regular visit tours to check for and solve problems. We also provide free training for customers' new employees.

    Professional Repair: In addition to providing on-site professional repair services, we also offer remote technical support to customers. With the customer's permission, we can perform remote operations from within Transcell Technology. The company places great emphasis on the service aspect. All engineers have undergone professional training at the company and are committed to bringing customers the best after-sales service experience.

    "Last year, a listed modified plastics company in Shanghai had been using imported equipment. The customer wanted to localize their supplier and found us.

    At that time, they had to choose between us and an imported brand. After a long comparison with both machines running on-site, they found almost no difference – Transcell was by no means inferior.

    During the subsequent equipment supply process, the customer raised some detailed safety requirements. After listening to their needs, we were greatly inspired.

    After making improvements according to the customer's requirements, the customer was very satisfied. Transcell also gained a good reputation. The customer's several hundred devices cost less than a few tens of thousands of yuan in maintenance each year. In 2021, Transcell Technology received the 'Excellent Supplier Award' from this customer."

    IV. Future Development Direction of Transcell Technology

    1. Product Line Expansion

    In the future, based on continuous improvement of loss-in-weight feeders, the company will also develop liquid drip addition products and other weighing instrument products. The company focuses on the R&D, manufacturing, and sales of weighing systems and intelligent equipment products, committed to building the company into a technology-oriented enterprise primarily producing various weighing products, led by technical R&D.

    2. Adding Offices

    Transcell plans to add two new domestic offices – one in Guangzhou and one in Changsha. The Guangzhou team has already been recruited. Transcell aims to strengthen its influence in South China.

    Finally, Li Long concluded: "Transcell Technology will continue to uphold the corporate culture of 'Integrity, Fairness, Simplicity, Innovation, and Agility.' Based in Changzhou and serving the whole country, we will continuously add new territories to our strategic layout. At the same time, relying on our many years of accumulated industry experience and guided by an innovation-driven development strategy, we will continue to increase R&D investment, deeply cultivate the metering and weighing industry, enhance Transcell's core competitiveness, and strive to become a leader in the industry."


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